Organization Management
Organization Management
Section titled “Organization Management”Your Organization is the central hub for all your Overwatch resources. As an Owner or Admin, you can configure global settings that apply to all users and projects within your organization.
General Settings
Section titled “General Settings”To access general settings, navigate to Settings > Organization.
Profile
Section titled “Profile”- Name: The display name of your organization.
- Slug: The unique identifier used in URLs (e.g.,
app.overwatch.dev/org/your-slug). - Contact Email: The primary email for billing and administrative notifications.
Localization
Section titled “Localization”- Timezone: Sets the default timezone for all timestamps in the dashboard (default: UTC).
- Date Format: Choose between
YYYY-MM-DD,MM/DD/YYYY, orDD/MM/YYYY. - Time Format: Choose between 12-hour or 24-hour clocks.
Data Retention
Section titled “Data Retention”- Incident Retention: How long closed incidents are stored (default: 365 days).
- History Retention: How long execution logs and audit trails are kept.
Subscriptions & Billing
Section titled “Subscriptions & Billing”Overwatch offers several subscription tiers to match your team’s size and needs.
| Plan | Target Audience | Key Features |
|---|---|---|
| Free | Individuals & Hobbyists | Basic Incident Management, 1 User |
| Team | Small Teams | 5 Users, Email Support, 30-day Retention |
| Growth | Growing Startups | 20 Users, Slack Integration, 90-day Retention |
| Professional | Established Companies | Unlimited Users, SSO, Advanced Analytics |
| Enterprise | Large Organizations | Custom Limits, Dedicated Support, SLA |
Managing Your Subscription
Section titled “Managing Your Subscription”- Navigate to Settings > Billing.
- Click Manage Subscription to open the Stripe Customer Portal.
- Here you can:
- Upgrade or downgrade your plan.
- Update payment methods (Credit Card, ACH).
- View and download past invoices.
Usage Limits
Section titled “Usage Limits”Your subscription plan determines your usage limits. You can view your current usage in Settings > Billing.
- Max Users: The number of active user accounts.
- Max Procedures: The number of active standard operating procedures (SOPs).
- Monthly Incidents: The number of new incidents created per billing cycle.
- Integrations: The number of active external tool connections.
Advanced Configuration
Section titled “Advanced Configuration”Vector Database
Section titled “Vector Database”Overwatch uses a vector database to power its AI search and suggestion capabilities. Each organization is assigned a unique Vector Namespace (e.g., overwatch-your-slug) to ensure data isolation. This namespace is managed automatically.
AI Features
Section titled “AI Features”You can toggle specific AI features on or off:
- AI Suggestions: Automated root cause analysis and procedure recommendations.
- Vector Search: Semantic search for similar past incidents.