Organization Owner
- Full administrative access within your organization
- User management, integration setup, billing management
- Cannot access other organizations or system-wide settings
Administrator Guide
Administrator Guide
Section titled “Administrator Guide”For System Administrators and Organization Owners
This guide covers complete administrative functionality for managing organizations, users, integrations, and system configuration in the Overwatch platform.
Getting Started
Section titled “Getting Started”Administrator Access
Section titled “Administrator Access”Administrator access is provided through two main roles:
System Administrator
- Global administrative access across all organizations
- System configuration, multi-tenant management
- Platform monitoring and maintenance capabilities
Initial Setup Checklist
Section titled “Initial Setup Checklist”Complete these tasks when setting up your Overwatch organization:
1. Organization Configuration
Section titled “1. Organization Configuration”- Complete organization profile setup
- Configure organization preferences and policies
- Set up branding and customization (if available)
- Configure default user roles and permissions
2. User Management Setup
Section titled “2. User Management Setup”- Create initial user accounts or configure SSO
- Define role hierarchy and permissions
- Set up user onboarding workflow
- Configure notification preferences
3. Integration Configuration
Section titled “3. Integration Configuration”- Connect monitoring platforms (Datadog, New Relic, etc.)
- Set up notification channels (email, Slack, webhooks)
- Configure API keys and webhook endpoints
- Test all integrations for proper functionality
4. Security Configuration
Section titled “4. Security Configuration”- Review and configure security policies
- Set up audit logging and monitoring
- Configure session management and timeouts
- Implement backup and recovery procedures
Administrative Functions
Section titled “Administrative Functions”Organization Management
Configure organization settings, billing, usage quotas, and feature flags.
User Management
Create and manage users, configure onboarding, and handle user lifecycle.
Role-Based Access Control
Configure roles, permissions, and approval workflows.
Integration Management
Connect monitoring platforms, notification channels, and API keys.
System Configuration
Configure security policies, data management, and performance optimization.
Analytics & Monitoring
View organization analytics, create custom reports, and monitor system health.
Security & Compliance
Manage security policies, compliance features, and audit logging.
Quick Access
Section titled “Quick Access”Common Admin Tasks
Section titled “Common Admin Tasks”- Add a new user
- Configure an integration
- Create a custom role
- View audit logs
- Generate API keys
- Configure backups
Support and Resources
Section titled “Support and Resources”API Documentation
Complete API reference for programmatic administration.
Integration Guides
Platform-specific integration setup guides.
Security Documentation
Security policies, compliance features, and best practices.
Need Help?
Section titled “Need Help?”Support Channels
Section titled “Support Channels”- Technical Support: Direct access to technical support team
- Community Forums: Administrator community and knowledge sharing
- Documentation: Comprehensive documentation and guides
- Emergency Support: 24/7 emergency support for critical issues
Support Escalation
Section titled “Support Escalation”- Level 1: Standard technical support for common issues
- Level 2: Advanced technical support for complex issues
- Level 3: Engineering support for critical and unique issues
- Emergency: Immediate response for production-critical issues
Related Documentation
Section titled “Related Documentation”- User Guide - For end-user documentation
- Developer Guide - For API and integration development
- Chrome Extension Guide - For browser extension setup
- Troubleshooting - For common issue resolution